We understand that from time to time you may wish to return a product to us. Your rights to return goods are protected under the EU Distance Selling Directive.

We have created this 7 day returns policy to enable you to return products to us in appropriate circumstances.

Returns

Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:

  • we receive the returned product within 7 days following the date of delivery of the product.
  • the returned product is unused, in its original unopened packaging and otherwise in a condition enabling us to sell the product as new.
  • we only accept refunds from the person who bought the item.
  • we will refund all costs except Post and Packing fees.
  • The purchaser will pay all postage costs to return the item to us

Exclusions

The following kinds of products may not be returned under this policy:

  • food, drink and any other products liable to deteriorate within the period of 7 days following the date of delivery.

….

Refunds

We will give you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy including the original delivery charges and excluding the costs of returning the product to us.

Improper returns

Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):

  • we will not refund or exchange the product;
  • we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product.